Hilton Worldwide is empowering guests with control over their hotel stay. They can check-in or choose their room from digital floor plans, or purchase upgrades and make special requests for items to be delivered to their room, on their mobile devices, tablets and computers. Guests will need to log on with the Hilton HHonors accounts to access this.
By end this year, guests can check-in digitally and select their rooms when staying at any of the over 4,000 Hilton Worldwide properties across 11 brands in over 80 countries.
We had the chance to use the Conrad Concierge last year when we stayed at the Conrad Tokyo. We used it to order toiletries as well as checked out its other functions. You could also order breakfast, eggs and how you want your eggs done at anytime and anywhere.
What impressed me most was I could request for aromatherapy oils when I was out touring Tokyo and specify when I wanted the aromatherapy burner to be lighted so that I could return to a scented room.
The Conrad Concierge was launched in 2012 after a pilot for an initial version of the digital check-in more than five years ago.
Hilton Worldwide High Tech Functions
Room Selection – You can choose your preferred room through floor plan maps or lists from the hotel’s available inventory at 6am on the eve of your stay. Photos of rooms are available with your selection. The digital lobby function is real time.
Special Requests: Customise your stay at full-service hotels by purchasing upgrades and requesting amenities to be delivered to your room before your arrival
Room Key : In 2015, hotel rooms will be equipped with the technology for doors to be unlocked with your smartphones so that you can go straight to your rooms upon arrival since your payment information and other details have already been verified through your Hilton Hhonors account prior to arrival.
Check-Out: There will be no need to check out at the front desk as your bill will be automatically sent to your email address saving you time
Roll Out Timeline
By end of Summer 2014 – Hilton HHonors members can check-in and choose their room from digital floor plan maps online or via the Apple and Android HHonors apps across Waldorf Astoria Hotels and Resorts, Conrad Hotels and Resorts, Hilton Hotels and Resorts, Hilton Garden Inn, Homewood Suites and Home2 Suites in U.S.
By Fall – Available at Double Tree by Hilton and Embassy Suites in U.S.
End 2014 – Room Selection from digital floor plans or lists will be available globally for over 650,000 rooms at more than 4,000 hotels across Hilton’s portfolio of 11 brands
In 2015 – Smartphones – room key technology will be rolled out across four of Hilton’s brands in the U.S. by the end of 2015. By end 2016, majority of its rooms system-wide will be equipped with this function.
By end 2016 – Digital check out which is currently available at all U.S. hotels will be rolled out globally
