Skytrax 2014 World Airlines awards was held at the Wind Tunnels in Farnborough in UK during the Farborough International Airshow earlier this month.
The World Airlines Awards has been the benchmark for Passenger Satisfaction of airlines around the world. A survey was conducted between August last year and May this year. This year 18.85 million surveys were completed with more than 105 nationalities covering over 245 airlines. The survey covers 41 key performance indicators of airline front-line product and service.
2014 World Airline Awards Best Low-Cost Airlines
- AirAsia
- AirAsia X
- Norewegian
- Jetstar Airways
- Indigo
- easyJet
- WestJet
- Virgin America
- Jetstar Asia
- Scoot
AirAsia has retained the title as World’s Best Low Cost Airline for six consecutive years. It has also won ‘Asia’s Best Low Cost Airline’ award for its sixth consecutive year.
AirAsia Group CEO Tan Sri Tony Fernandes said, “It all started with a dream 12 years ago. From two aging aircraft and just six routes back in 2002, we have grown to operate a proud fleet of over 160 aircraft, 95 destinations and carried over 250 million guests. It is a great honour to be acknowledged as the World’s Best Low Cost Airline for six consecutive years and for that, I thank our guests, whose valuable criticisms and feedback made us an outstanding airline today and my incredible team of Allstars who work hard every day to deliver only the best.
“In aviation, the one thing that remains constant is change and innovation. However, such strategies are only successful if they are supported by partners such as airport authorities. We invite them to work as a team and help us to continue to be the world’s best.”
“This year, we are proud to announce a comeback in the low cost carrier market in Japan, with new partners and investors. We shall re-emerge with a greater strategy and business plan in our quest to revolutionize Japan’s LCC segment. We are also ecstatic with the grand launch of AirAsia India, our latest affiliate committed to innovatively tap into India’s underserved aviation market and becoming the obvious choice for low cost travel in India, via lowest fares and unparalleled service and product options.”
AirAsia has been seen being in the forefront offering not just flights but also customer experience through mobile apps, interactive travel guides, self service check-in options and others. The average age of AirAsia’s Airbus 320 fleet is only three years group wide. It has firm orders for 475 Airbus A320 aircraft and deliveries up to 2026.
AirAsia X, AirAsia’s mid to long haul subsidiary, has also come in second as the World’s Best Low Cost Airline. It recently signed a Memorandum of Understanding with Airbus during the Farnborough Airshow in UK for 50 A330-900neo aircraft, making it the launch customer for the new version of this widebody aircraft. Delivery of this aircraft is scheduled to begin in 2018.
The A330-800neo and the A330-900neo are two new members of Airbus Widebody Family and were launched in July this year with deliveries scheduled to start in Q4 2017. It incorporates the latest generation Rolls-Royce Trent 7000 engines, aerodynamic enhancements and new cabin features with a reduction of fuel consumption by 14% per seat.
