Global Traveler has named United Airlines the 2014 Airline of the Year. Global Traveler Advisory Board members and Employees have chosen United based on outside research, experiences travelling with the airline and information provided by the individual airlines that were nominated.
Readers of Global Traveler have also named United as the Best Trans-Pacific Airline. United Airline’s frequent flyer programme MileagePlus was also named the Best Frequent-Flyer programme for the 11th consecutive year. It also won the Beset Frequent-Flyer Bonus Programme.
The United MileagePlus Club card was named Best Credit Card and Best Credit Card Rewards Programme while United MileagePlus Explorer Card was named Best Frequent Flyer Affinity Credit Card Redemptions.
Marriott was named 2014 Hotel of the Year. Marriott has partnered United in the RewardsPlus programme which offers United’s and Marriott’s top customers elite travel benefits.
This year United announced a multi-million dollar investment in its domestic premium cabin food and beverage service and launched personal device entertainment on more than 180 planes. It offers Wi-Fi on more than 370 aircraft with additional aircraft being outfitted at one per day.
Last month United unveiled new customer features for its Newark hub which has 24 new restaurants inspired by internationally and regionally acclaimed chefs and electronic payment technology with nearly 6,000 iPads for customer food ordering. In May the airline opened a new concourse at Boston Logan Airport, adding new Global Services lobbies in Newark and San Francisco and opened several new United Clubs.
United is also the first U.S. Carrier this year to offer customers the ability to scan their passports to check in for international flights via the United app.
