In response to the impending closure of Jetstar Asia, Etiqa Insurance Singapore has announced a series of goodwill measures to support affected travellers—offering financial relief and extended claims support beyond the usual policy terms.
While travel insurance policies typically exclude coverage for airline bankruptcy or cessation, Etiqa has made a rare exception, providing extended claim windows and reimbursements for affected bookings.
Key Measures for Affected Etiqa Travel Insurance Customers
Policy Cut-off Date | Before 8:00 a.m. on 11 June 2025 |
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Claim Submission Period | Extended from 30 to 90 days |
Eligibility | Applies to single-trip and annual plans with Jetstar Asia bookings |
What Customers Can Claim:
- Trip Cancellations
- Reimbursement for non-refundable accommodation, local transport, and activities
- Alternative Flights After 31 July 2025
- Up to S$200 in fare difference for rebooking within the original travel window
- Flight Disruptions (11–31 July 2025)
- Eligible for claims under the Travel Delay Clause
- Documentation
- Claims must be supported with booking confirmations and service provider documentation from relevant service providers
“We understand the stress and uncertainty the Jetstar Asia closure has caused,” said Raymond Ong, CEO of Etiqa Insurance Singapore. “As part of our promise to be with our customers through every journey, we’re providing the support they need to manage disruptions with confidence and peace of mind.”
How to Get Help
Customers can reach Etiqa Insurance Singapore through:
- WhatsApp/Call: +65 6887 8777
- Email: customer.service@etiqa.com.sg
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