Tigerair Australia today unveiled a number of major changes to its service offerings.
Tigerair Australia CEO Rob Sharp was at the budget airline’s head office at Melbourne Airport to reveal the changes as the airline transformation strategy continues.
The most obvious change is new uniforms for Cabin crew, pilots and check in staff. Other changes include a new 14th Airbus A320 aircraft for Australia, new booking and check in system, new customer friendly website, new and improved call centre, soon to launch new mobile app and enhanced customer communications including sms notification and flight itineraries.
Tigerair Australia was first launched in July 2013 as a joint venture with Virgin Australia. The airline has been focussed on rebuilding the business and putting the right platform in place for future sustainable growth, with the customer at the core.
Tigerair’s brand new Airbus A320 aircraft with new specification sharklets on the wingtips will be based in Sydney from 8 December to facilitate more domestic flying around Australia including additional services between Sydney and Cairns and between Sydney and Adelaide. New services between Melbourne and Coffs Harbour will commence on 9 December 2015 and its first international services to Bali from Melbourne, Perth and Adelaide will commence March 2016 subject to regulatory approval.
Tigerair Australia will shortly launch a new brand advertising campaign in all key markets to highlight the changes in the air.
